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Licenses

FAQs

Can I upgrade my license?
Yes. To upgrade your license, it’s a straightforward process. Go to your WP connect account. On the product you wish to upgrade, click on « View Licenses » then « View Upgrades”, and choose the option you’d like to purchase. The amount will be automatically prorated.
Can I use a single site license on a Multisite ?
No, on a WordPress Multisite install, you will need multiple separate license keys, one for each of your your sub-sites.
How to deactivate my license key?
f you are using license key from single site plan, 5 or 10 sites plan, you may have seen “Your license key has reached its activation limit” error when trying to activate it on a new site. To deactivate license key: Log into your account page on our site. You will see a page with the following columns: ID, Date, Amount, Details, Invoice, License Keys, Download. Under the column named “License keys”, click on the “View License” link. Under the “Manage Sites” column, click the “Manage sites” link. You will see the list of sites where your license key is active. Click the “Deactivate Site” link and that should free up your license key to activate another website.
I have a single site license installed, can I add it on my staging website as well ?
Yes, you can but you have to follow requirements and standards of Easy Digital Downloads, our Licenses Keys provider : • localhost • 10.0.0.0/8 • 172.16.0.0/12 • 192.168.0.0/16 • *.dev • .*local • dev.* • staging.*
I have a single site license installed, can I add it on my staging website as well?
Yes, you can but you have to follow requirements and standards of Easy Digital Downloads, our Licenses Keys provider: • localhost • 10.0.0.0/8 • 172.16.0.0/12 • 192.168.0.0/16 • *.dev • .*local • dev.* • staging.*
What happens if a license is not renewed?
  1. Automatic security and feature updates will be discontinued.
  2. The download link in your account profile will disappear.
  3. You will no longer have access to technical support for the item. Your product will continue to function even if your license key expires. However, due to the nature of software updates (such as WordPress and other plugins), there is the possibility that the product will eventually stop working due to other updates within WordPress or related plugins. For this reason, it is highly recommended that you renew your license.
  4. You will no longer be able to activate the product(s) on additional sites.
Where do I find my license key?
Log into your WP connect account page. Then locate the purchase record for the product you wish to activate and click on “View Licenses” and then on the key icon: licenses-keys